Top 6 Benefits of using Microsoft Dynamics 365 Business Central with Progressus for Technology Service Providers

For technology service providers, customer churn is a top challenge as we move towards 2024. According to Gartner, through 2025, technology service providers must adapt to changing buyers and buying conditions driven by transformed organizations and technology buyers within them. Business-driven and line of business (LOB)-resident technology buyers will drive more purchases, hastening moves to cloud products and platforms, investing more in automation and online interactions to optimize business processes and compete more effectively. Products will address a broader variety of vertical market requirements through tighter partnerships and integrations among providers. Additionally, investing in emerging technologies is key to growth and customer success.

It’s important to keep customers happy with a clear and concise project plan. A project plan should outline all the critical tasks that need to be completed and who is responsible for each one. It should also include a timeline so consultants can track their progress and ensure they’re on schedule.

Technology service providers are finding that they can operate much more efficiently with project-centric software.

Microsoft Dynamics 365 Business Central with Progressus

Microsoft Dynamics 365 Business Central is a comprehensive, cloud-based ERP solution for small to midsized businesses, connecting sales, service, finance, and operations to work smarter, adapt faster, and perform better. It has the best ROI in the business – a recent Forrester study shows that organizations typically experience 162% ROI with Dynamics 365 Business Central over a three-year period.

But Microsoft Dynamics 365 Business Central alone doesn’t have all the functionality that technology service providers need. Progressus is purpose-built on top of Microsoft Dynamics 365 Business Central to provide firms with the tools they need to ensure every project is profitable.

Progressus for technology service providers helps you make data-driven decisions with real-time visibility into project operations and full control over every aspect of your projects. Here are the top six benefits for technology service providers.

1. Maximize Client Retention

Market research shows that the business applications opportunity for software companies in the SMB space is predicted to be 51 billion dollars by 2025. As a technology service provider, you want to make sure you have a big piece of the pie.

Progressus helps you deepen your connections with prospects and clients. You can monitor activities, track sales progress, and swiftly transition from sales quotes to orders. Microsoft Dynamics 365 Business Central plus Progressus allows you to gain insights into your customers’ needs, unlocking potential cross-selling and up-selling avenues.

2. Improved Communication and Collaboration

Teamwork and collaboration among technology service providers require effective communication. However, this can be challenging, especially when working with individuals from diverse backgrounds, where language barriers and cultural differences can impede progress.

Additionally, each team member may have different objectives and working styles. These differences could limit collaboration if not acknowledged and respected. As such, respecting these differences and using appropriate tools to support communication is the key to overcoming these challenges.

Progressus enables better ways of communication and collaboration, allowing teams to contribute anytime, from anywhere – imperative when it comes to supporting the hybrid, post-pandemic workplace. Progressus is integrated with Jira and Azure DevOps so that you can better communicate without switching between tools or manually entering data twice.

3. Flexible Billing and Insightful Revenue Stream Analysis

Progressus has built-in billing to manage subscription management and deferred revenue billing. You can also bill multiple projects on a single invoice and tackle change orders. You can navigate your project finances using the Progressus Project Accounting feature. It simplifies complex accounting tasks, offers real-time cost insights, and ensures efficient billing. You can then empower your decisions and elevate your project’s financial management to the next level. You can also support defined scopes of service, multipliers, and fees, and stay on top of the dreaded scope creep. By achieving clear visibility into service and licensing revenue, you become empowered to make more lucrative decisions.

You can also manage multiple entities of your firm and track performance across different organizations with access to comprehensive Business Intelligence and reporting. With a single set of master records, your data is always up to date and accurate.

4. Optimize Contract Processes

Depending on the type of contracts you’re using, Progressus helps you efficiently manage them with streamlined reviews, secure document storage, and easy onboarding in crucial areas. Once you’ve secured the client and contract, you can use the Project Wizard within Progressus which fills in the details automatically and without errors, saving 90% of project creation time. The Project Wizard offers project templates, invoicing blueprints, and every project gets its dedicated budget, linking all quotes, contracts, and billable aspects directly to it.

5. Generative AI Functionality

Progressus allows you to work more efficiently with generative AI tools. With Copilot from Microsoft, your users can rely on real-time intelligence to work more effectively using Word, Excel, PowerPoint, Outlook, Teams, and more. Copilot helps to make once-complicated tasks simple.

6. Effectively Manage Resources and Utilization

Gain full visibility into the skills, availability, and experience of your resources so you always have the right person on the right job at the right time. Workflows provide automatic alerts to resource utilization and capacity constraints.

Conclusion

As you can see, most major challenges for technology consultants come down to communication, collaboration, and planning. The good news is that the right processes and tools can address all three. Firms that embrace change, try out different solutions, and improve workflows can see these challenges resolved quickly.

With more than 33 years of implementation experience, Velosio gets your software up and running—effectively and efficiently—as quickly as possible. Our teams of application consultants and project managers, who are among the best in their field, are ready to help your business keep its commitments while investing in the latest technological advances. We guide your technology roadmap on a schedule that meets the demands of today’s fast-moving marketplace.

Velosio has helped over 4,000 clients with systems modernization projects and is the top Microsoft Dynamics 365 Business Central partner and 2023 Microsoft Dynamics 365 Business Central US and Worldwide partner of the year. Velosio developed Progressus for project-based organizations like technology service providers succeed. We can evaluate your current systems and develop a roadmap to upgrade any lingering legacy systems. To learn more about Progressus, visit the Progressus site here.