Background In October 2024, an Industrial Supply organization attended a Copilot workshop by Velosio to explore its features, including meeting summaries, PowerPoint creation, and chatbots. Following the workshop, they deployed Copilot for meeting management, data analysis, and document creation. Meeting summaries and action items generated with Copilot improved accessibility and follow-up, while data insights from…
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A significant outage affecting multiple Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Purview, Copilot, and Outlook Web and Desktop, disrupted global workflows on Monday, November 25, 2024. The issue, which began early in the morning, impacted users worldwide. Timeline of Events 3:22 AM EST: Microsoft acknowledged the issue, stating, “We’re investigating an issue…
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As noted by the Harvard Business School, digital transformation is no longer optional—it’s essential. As customer expectations change, businesses face mounting pressure to leverage emerging technologies—like artificial intelligence (AI)—to innovate and avoid falling behind. Thriving in the market today requires evaluating operational approaches, decision-making, and customer engagement. For many organizations, using AI for operations has…
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The advent of artificial intelligence (AI) has marked a paradigm shift across numerous sectors, with an unparalleled impact on the business world. From automated processes to personalized engagements, AI is revolutionizing how companies understand and leverage technology to create exceptional customer experiences. This transformative power of AI is now more evident than ever in reshaping…
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Digital transformation is no longer an option – it’s a necessity. If businesses want to remain relevant and competitive, they must go digital. And it’s up to their leaders to get them there. CEOs play a critical role in driving digital transformation initiatives within their organizations. But creating a culture open to transformation can be…
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For mid-market companies, Artificial Intelligence (AI) offers a unique opportunity for growth and innovation. Typically identified with revenues between $10 million to $1 billion, mid-market companies have more resources than small businesses but less than large corporations. AI is a game changer, enabling them to scale rapidly with a relatively small investment. Deloitte’s Mid-Market Technology…
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Over the past several weeks, we’ve been introducing you to Copilot, Microsoft’s AI-powered virtual assistant. Companies will soon integrate this new technology into their products. Some examples of these products include Microsoft 365, Dynamics 365 Sales, Viva Sales, and Dynamics 365 Supply Chain Management. But how can Copilot for Teams streamline workflow? Microsoft Teams, the…
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Copilot for Microsoft 365 has started revolutionizing the way we work! We’ve covered much of the Microsoft Copilot rollout in our continuing Copilot blog series, and Microsoft itself does a great job with additional details in this post. So, rather than simply list the features you’ll find in each M365 application, we’re taking an FAQ…
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Artificial intelligence (AI) stands at the forefront of innovation, especially when it comes to sales and customer service. Companies are increasingly turning to AI to enhance customer experiences, streamline operations, and drive sales growth. One of the most significant impacts of AI in sales and customer service is the ability to offer personalized experiences at…
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In today’s rapidly evolving technological landscape, the adoption of AI tools brings significant concerns about data security and privacy. Microsoft’s comprehensive approach to safeguarding data within its AI solutions offers a robust response to these concerns, ensuring that users’ data remains secure and confidential. This article delves into how Microsoft protects company data through its…
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