Health Solutions Organization Deploys Microsoft Teams Phone for Elevated Communication

Background

A leading provider of healthcare technology solutions for behavioral health and human services providers encountered communication barriers with outdated phone systems from legacy virtual phone software, 8×8. The limitations of unintegrated calling with their old provider, complex licensing, and inefficient call management were impeding their operational efficiency and growth.

Solution

Recognizing the need for a modern communication platform, the organization partnered with Velosio, who had moved the organization to Azure cloud in a separate project, to transition their 60+ users from 8×8 to Microsoft Teams Phone. This involved migrating all 60+ users to individual Direct Inward Dialing (DID) numbers, consolidating licensing onto a unified platform, and optimizing their Auto Attendant and Call Queue systems for enhanced performance.

Benefits

Migration to Microsoft Teams Phone has revolutionized the organization’s communication strategy, fostering personalized interactions, streamlined operations, and significant cost efficiencies. The improved call management systems have elevated employee and customer satisfaction and enhanced their reputation as a leader in the Healthcare technology space.

• Personalized Direct Communication: Users now enjoys a dedicated Teams DID, enabling personalized and direct communication channels. This enhancement has significantly improved user experience and client interactions.
•  Streamlined Licensing and Management: By consolidating licensing onto Microsoft Teams Phone, the organization simplified their communication infrastructure. This streamlined approach reduces complexity, enhances management efficiency, and optimizes cost effectiveness.
• Enhanced Call Management: The revamped Auto Attendant and Call Queue systems ensure seamless call routing, reducing wait times and enhancing overall customer satisfaction across their seven different support departments, after-hours support, and Managed Services department. Calls are now managed more efficiently, improving operational efficiency.
• Cost Savings: Moving from traditional phone systems to Microsoft Teams Phone has resulted in substantial cost savings. They have eliminated redundant expenses associated with multiple providers and complex licensing structures.

Conclusion

The transition from 8×8 to Microsoft Teams Phone underscores the transformative impact of modern communication solutions. This collaboration has not only addressed existing challenges but has also positioned the healthcare provider for sustained growth and success in their industry.