5 Reasons Why a Microsoft Business Application Support Plan is a Necessity for Your Organization

The backbone of your business is your ERP and CRM solutions. They help your team access critical information, place orders for customers, control inventory and production, manage finances, and much more. Whether you’re a small startup or a large enterprise, having a support plan for Dynamics 365 is not just a luxury; it’s a necessity. A support plan ensures that your systems run smoothly, minimizes downtime, and provides peace of mind knowing that expert assistance is just a call away.

In this blog, we’ll explore 5 key reasons why having a Velosio support plan is crucial for your business’s success and how it can help you navigate the complexities of modern technology with confidence.

Cost Efficiency

Managing budgets is crucial in today’s business landscape. With Velosio’s support plans, you’ll benefit from predictable, budget-friendly solutions designed to provide reliable service. Our plans, including the Annual Unlimited Plan and Subscription Services Plan, enable you to forecast expenses accurately and avoid unexpected costs:

Annual Unlimited Plan

The Annual Unlimited Plan offers clients comprehensive Help Desk support for any issues encountered with Microsoft Dynamics solutions. This plan enables businesses to manage their IT support costs effectively by providing:

A predictable monthly fee: With consistent monthly fees, business can plan their yearly budgets without having to worry about any surprise costs popping up along the way
No limitations on the number of case submissions: Companies can submit as many support cases as needed without added expenses, if the issue falls within the plan’s scope.

Subscription Services Plan

The Subscription Services Plan enhances Velosio’s support by providing a more customized service package, which can be added to the Annual Unlimited Plan or subscribed to independently. This plan includes:

Predictable monthly fee: Like the Annual Unlimited plan, this plan offers a mixed monthly fee that helps budget forecasting and financial planning.
Monthly service hours: With a minimum of 10 hours per month, use your time for a range of services from help desk support and modifications to training and strategic roadmap planning.

The discounted rate for services within the Subscription Services Plan makes this a cost-effective choice for ongoing support and development needs

Expert Guidance

At Velosio, our seasoned and innovative professionals are dedicated to delivering exceptional service, ensuring your solutions run smoothly and efficiently. With an average of over 16 years of experience, our team brings unparalleled, award-winning Microsoft industry expertise to every engagement, guaranteeing you receive top-tier, dedicated support every time.

Our support teams have experience across:

User Friendly Client Portal

With a Velosio support plan, you will gain access to our user-friendly client success portal that allows you to submit your request, review knowledge articles, and update and review case status updates as needed. This streamlined platform ensures that you have all the resources and support you need at your fingertips, making it easier than ever to manage and resolve any issues quickly and efficiently.

Customization and Personalization

At Velosio, we don’t believe in a one-size-fits-all approach. With the depth and breadth of our help desk, we offer a high degree of flexibility, allowing you to customize your support plan to meet the unique needs of your business. Whether you require specific services or varying levels of support, our adaptable support plans are designed to provide precisely what you need to maintain seamless and efficient operations.

Training and Resources

With our higher-tier support plans, our clients gain access to comprehensive training materials, resources, and workshops. These resources are designed to help you, and your team become more proficient with our products, ultimately increasing productivity and efficiency. By investing in these advanced support plans, you ensure that your team has the knowledge and skills needed to maximize the benefits of our solutions and drive your business forward.

Investing in a support subscription plan is a proactive way to ensure that your Dynamics systems run smoothly, empower your team with essential knowledge and skills, and provide peace of mind knowing that expert assistance is just a call away. Get in touch with us today to discover what plan is right for your business!