Service & Omnichannel
Deliver Seamless Service with Omnichannel Support
According to Microsoft’s “Global State of Customer Service” report, 58% of consumers will sever a relationship with a business due to poor customer service.
Yet, many businesses still face issues with disconnected communication channels, inefficient service workflows, and inconsistent customer experiences. These challenges lead to frustrated customers, longer resolution times, and weakened brand loyalty.
Omnichannel support provides the solution. By integrating all customer touchpoints into one cohesive system, businesses can deliver consistent, responsive, and personalized service at every interaction.
As a trusted Microsoft partner, Velosio helps companies transform their customer service operations by implementing advanced omnichannel solutions to ensure that no matter how customers engage—whether via phone, email, web chat, or social media—they receive a consistent, responsive experience every time.
The Power of Omnichannel Customer Service for Modern Businesses
Delivering a seamless customer experience is more important than ever, and omnichannel support is at the heart of making that possible. By centralizing all customer touchpoints into one cohesive system, companies can streamline responses and ensure that customers get the help they need, no matter how they choose to interact. This approach provides benefits such as:
Enhanced Customer Experience
Ensure customers receive consistent and responsive service across all channels, leading to increased satisfaction and loyalty.
Streamlined Operations
Automate workflows, reduce redundancies and equip teams to handle more cases with fewer resources.
Omnichannel Flexibility
From social media to live chat and beyond, your support team can respond to customers on their preferred platform without missing a beat.
Seamless Collaboration
With Microsoft Teams integrated into your service strategy, your team can collaborate in real-time.
How Digital Transformation Improves the Customer Experience
Discover the connection between customer experience and digital transformation and why every transformation starts with the customer.
Increase Customer Retention & Loyalty with Microsoft Solutions
Microsoft’s service and omnichannel support solutions, along with Velosio’s 30+ years of experience, equip businesses with the tools to deliver superior customer experiences across every channel while driving operational efficiency and customer loyalty.
Deliver exceptional customer experiences by integrating service and sales data, ensuring that your sales team has all the information they need to nurture relationships effectively.
Centralize customer information within a single CRM platform, enabling your sales team to manage leads, track opportunities, and engage customers seamlessly.
Microsoft Teams brings together chat, video conferencing, file sharing, and app integration to help businesses streamline their workflows, improve productivity, and foster a more connected and efficient workplace.
Offer live AI support, aiding agents in streamlining tasks to enhance case management efficiency and expedite issue resolution, ultimately maximizing customer satisfaction.
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Why Choose Microsoft Dynamics 365 CE for Your CRM
How you manage customer relationships is the most vital process for running your business—you “gotta keep ’em happy” and coming back to buy more products and services. In our free guide, we’ll show you what to consider when choosing a CRM that helps you to make this possible.
