As with other Dynamics 365 products, the new functionality announced by Microsoft for Dynamics 365 Customer Service in 2024 Release Wave 1 emphasizes artificial intelligence (AI). This includes infusing generative AI through Microsoft Copilot into customer, agent, and supervisor workflows. The technology will enable internal users and customers to submit prompts that generate suggestions and…
Increase Sales Productivity to Enhance Customer Interactions With Microsoft announcing the coming attractions of 2024 Release Wave 1 for Dynamics 365 Sales, organizations can supercharge the productivity of their sales teams. Microsoft is enhancing data and workflow integrations that enrich prospect and customer insights by leveraging next-generation artificial intelligence enabled by Copilot, which is integrated…
FieldEdge and Dynamics 365 Field Service are both FSM solutions. They both help providers optimize field operations, streamline processes, and stretch limited resources. Both have roots dating back to decades-old software and have seen their fair share of changes. Despite the surface similarities, the two platforms ended up in two very different ecosystems. FieldEdge vs…
In an era defined by technological innovation, Artificial Intelligence (AI) stands out as a transformative force across industries. It’s not just about automating tasks anymore; AI is about enabling machines to understand, learn, and make decisions, much like humans. This paradigm shift holds profound implications for field service organizations, where optimizing operations, enhancing customer experiences,…
Modernized User Experiences and Workflow Infused with AI The 2024 Release Wave 1 of Microsoft Dynamics 365 Field Service brings the next generation of modern, task-oriented experiences driven by artificial intelligence. Powered by Microsoft Copilot integrated with Teams and Outlook, Field Service will feature improved work order experiences for service managers and frontline workers. In…
Copilot AI Delivers New Capabilities for End-Users and Developers One of the key benefits of using cloud applications is the constant roll-out of new features. A prime example is Microsoft’s recent announcement of the 2024 Release Wave 1 updates for Microsoft Dynamics 365 Business Central. From April through September, you can expect to see a…
In today’s competitive business landscape, sales professionals are constantly seeking innovative ways to gain a competitive edge and drive revenue growth. One powerful strategy that has emerged in recent years is the integration of social selling techniques with traditional CRM platforms. By leveraging the wealth of data and networking opportunities available on platforms like LinkedIn,…
Are your resources and rate structures optimized for profitability? In the professional services industry, where time is money, ensuring profitability requires careful planning and execution. Many firms rely on billable hours to generate revenue, but simply maximizing billable time isn’t enough. This blog explores two key drivers of profitability: rate structures and resource utilization. We’ll…
Where Dynamics 365 Finance & Operations tackles, well, finance and operations, Dynamics 365 Customer Engagement, or D365 CE, extends the core platform – bringing that same data-driven precision and baked-in AI to all “people-centric” parts of the business. D365 CE is a collection of interoperable data management and CRM apps used to manage customer relationships,…
Microsoft Dynamics 365 is a total game-changer for hybrid organizations. It’s a comprehensive ERP platform that does all of the “usual ERP stuff” – managing finance and backend operational functions such as inventory, manufacturing, procurement, human resources, etc. – but also so much more. Dynamics 365 unifies all departments, functions, and line-of-business apps into one…