It’s no secret that manual tasks and inefficiencies can slow down productivity and hinder innovation. For example, manual data entry across systems often results in errors and duplicated work, eating up time and disrupting workflows. Approval processes, when handled via email chains, create bottlenecks as tasks wait for manager review. Reporting is another area impacted;…
There are many good reasons to move from Salesforce to Microsoft Dynamics 365 Customer Engagement. Whatever your reasons are to begin data integration, it makes sense to research the process before you begin to ensure you’ve thought of everything. It’s been said that intelligent people learn from other people’s mistakes. Since we know you’re smart, we…
Increasing Customer Satisfaction While Optimizing Technician Productivity Providing services to customers in the field is all about increasing first-time fix rates and improving customer satisfaction. At the same time, service organizations need to keep costs low by optimizing resource productivity—through advanced scheduling and giving technicians mobile capabilities. No matter the size of your operation, Microsoft…
It’s All About Improving Agent and Customer Experiences When businesses focus on streamlining their service processes, they make things a lot easier for their service agents. That enables the agents to deliver great service, which forges long-term customer relationships. Streamlining customer services is what Microsoft Dynamics 365 Customer Service is all about. The solution enables…
AI Continues to Help Sales Reps and Sales Managers Work More Efficiently Artificial intelligence impacts the way just about everybody works, and this holds especially true in the sales realm. With the 2024 release wave 2 plan for Dynamics 365 Sales, Microsoft continues to prove its ability to deliver cutting-edge AI capabilities. Between October 2024…
AI Continues to Make Life Easier for Users, Developers and System Admins As customers of Dynamics 365 Business Central know so very well, a key benefit of using Microsoft cloud applications is the roll-out of new features that takes place throughout the year. Following up on the spring update, Microsoft has announced the 2024 release…
In the sales world, we have reached a new inflection point. Customers across sectors have high expectations for personalized and seamless interactions. And at this point, it should not come as a surprise to anyone. It is just the new normal in a digitally native world. Whether through various digital touchpoints or face-to-face interactions, customers…
In an era where data is as valuable as currency, private equity firms are turning to advanced technology solutions to streamline their operations, enhance decision-making, and maximize returns on investment. One such solution is Microsoft Fabric, a robust platform known for its cutting-edge data integration capabilities, AI-driven insights, and comprehensive cloud-based services. Why does Microsoft…
Unlock the Possibilities of Microsoft Dynamics 365 Business Central Today’s marketplace is competitive. With every day bringing a new technological advancement, you need a partner that understands the business solutions that will enable you to keep pace. Successful small and medium-sized businesses have moved to the cloud with Velosio and embraced digitalization with Dynamics 365…
This idea that big data and cloud-based analytics have the power to transform entire organizations–and industries–is old news. Today, most companies run several cloud-based analytics solutions to understand their customers, run marketing campaigns, and improve everything from sales tactics to production processes. But for many orgs, there’s still a gap between implementing cloud analytics and…