Technology is transforming field service management in big ways. It’s shattering long-established norms and dismantling service models that, for better or worse, have been with us for decades. We’ve already seen similar transformations play out in other industries. It’s just that, the field services sector, as a single entity, is at least a decade late…
What will Your Nurseries or Greenhouses Yield this Year?  That’s the million-dollar question for every nursery or greenhouse grower right now. You need to know what quantities can be expected for each flower, plant, shrub—whatever it is that you grow. It’s not so easy with the extreme climate swings you sometimes have to deal with. And…
ERP for Small Businesses The common misconception that Microsoft Dynamics 365 Business Central is too complex for small and medium-sized companies is a narrative that needs to be set straight. Many small business owners stay away from exploring the benefits of this robust platform due to the myth of complexity and scale. However, Dynamics 365…
Creating a change management strategy for a hybrid work environment involves careful planning, communication, and implementation to ensure a smooth transition. Big organizational change is always challenging. It forces people to confront uncertainty and make themselves vulnerable in a situation where making the wrong move might put their reputation and livelihood in jeopardy. Here, we…
Dynamics 365 Customer Insights Unifies Marketing and Data for Enhanced Customer Experiences Dynamics 365 Marketing and Dynamics 365 Customer Insights are now available as a unified product known as Dynamics 365 Customer Insights. The separate applications will be rebranded as Dynamics 365 Customer Insights-Journeys and Dynamics 365 Customer Insights-Data. To help your business leverage the…
As with other Dynamics 365 products, the new functionality announced by Microsoft for Dynamics 365 Customer Service in 2024 Release Wave 1 emphasizes artificial intelligence (AI). This includes infusing generative AI through Microsoft Copilot into customer, agent, and supervisor workflows. The technology will enable internal users and customers to submit prompts that generate suggestions and…
Increase Sales Productivity to Enhance Customer Interactions With Microsoft announcing the coming attractions of 2024 Release Wave 1 for Dynamics 365 Sales, organizations can supercharge the productivity of their sales teams. Microsoft is enhancing data and workflow integrations that enrich prospect and customer insights by leveraging next-generation artificial intelligence enabled by Copilot, which is integrated…
FieldEdge and Dynamics 365 Field Service are both FSM solutions. They both help providers optimize field operations, streamline processes, and stretch limited resources. Both have roots dating back to decades-old software and have seen their fair share of changes. Despite the surface similarities, the two platforms ended up in two very different ecosystems. FieldEdge vs…
In an era defined by technological innovation, Artificial Intelligence (AI) stands out as a transformative force across industries. It’s not just about automating tasks anymore; AI is about enabling machines to understand, learn, and make decisions, much like humans. This paradigm shift holds profound implications for field service organizations, where optimizing operations, enhancing customer experiences,…
Modernized User Experiences and Workflow Infused with AI The 2024 Release Wave 1 of Microsoft Dynamics 365 Field Service brings the next generation of modern, task-oriented experiences driven by artificial intelligence. Powered by Microsoft Copilot integrated with Teams and Outlook, Field Service will feature improved work order experiences for service managers and frontline workers. In…