The backbone of any successful business is its sales force. And sales teams thrive on efficiency, insights, and connection. Microsoft Copilot for Sales is a tool designed to supercharge these aspects of the sales process — rewriting the rules of engagement and making sales processes more intuitive, insightful, and impactful. In this post, we dive…
Now available to the public, Microsoft Copilot for Sales and Microsoft Copilot for Service combine the strength of Microsoft Copilot for Microsoft 365 with role-specific insights and actions, simplifying business operations, automating repetitive tasks, and unleashing creativity. Both solutions offer the flexibility to integrate seamlessly with existing contact center and CRM systems, including Salesforce and…
Small and midsize businesses (SMBs) are the engines of our economy — employing more than 77% of American workers. With such importance, we questioned why Microsoft initially excluded these essential players from the benefits of Copilot in Microsoft 365. Well, question no more. In an exciting development for SMBs, we are thrilled to announce the…
Microsoft is weaving its revolutionary generative AI tool, Copilot, throughout its entire suite of business applications. We’ve been covering this rollout extensively and will continue to do so. In this article, we kick off a series delving into the capabilities and benefits of Copilot in Power Platform, starting with Power BI. In upcoming posts, we’ll…
Everybody’s talking about generative AI, specifically the smart chat applications powered by this technology, including OpenAI ChatGPT, Microsoft Copilot, Microsoft 365 Chat, and Bing Enterprise Chat. Understandably, there can be some confusion about which app does what and why or when you’d choose one over another. To help clear the air, we asked our resident…
Copilot for Microsoft 365 has landed! We’ve covered much of the Microsoft Copilot rollout in our continuing Copilot blog series, and Microsoft itself does a great job with additional details in this post. So, rather than simply list the features you’ll find in each M365 application, we’re taking an FAQ approach, offering answers to some…
Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot. To find additional details, click here to read our blog on the merge. We’ve been working our way through the introduction of Microsoft Copilot into Power Platform, highlighting the features and functionalities…
If you’ve been following along on our Copilot for Power Platform series, you’ve read about Copilot for Power BI, Copilot for Power Automate, Copilot for Power Pages, Copilot for Power Virtual Agents, and Copilot for Power Apps. Here, in the last of the series, we look at how Copilot for Power Pages makes creating and…
By now, you’re likely aware of Copilot, Microsoft’s AI-powered companion that’s making its way across Microsoft’s solutions. Copilot works to enhance productivity and streamline business operations through intelligent automation and insightful analytics. Copilot is now available in Dynamics 365 Business Central, where it’s sure to have similar impacts. While the current feature set lays the…
In recent years, many organizations have made great strides in automating manual processes and high-touch data processes through digital transformation using ERP and CRM systems. However, this has largely reached a plateau. Microsoft’s 2023 survey on business trends found that 9 out of 10 workers hope to use AI to reduce these kinds of repetitive…