Your top retail customer calls in for pricing and availability for 500 white wedding hydrangea shrubs. The sales rep isn’t sure what’s available and asks if it’s OK to call the customer back. The customer is a little miffed as they’re under pressure to find the shrubs but says they’ll wait for the call. The…
“Connected field service,” as a concept, has been around for a while. Per Google’s first few pages of rankings, it’s been a “thing” at least since 2018. Only recently has connected FS started gaining mainstream traction — among legacy field providers and the disruptive new entrants hoping to stake a claim on incumbent market share.…
This post is the fourth of our ERP implementation series. If you want to start from the beginning, or learn more about prior ERP implementation phases, take a look at: Navigating the ERP Sales Process: Successful VAR Selection Navigating the ERP Sales Process: Pre-Sale Requirements Review Preparing for ERP Implementation: Getting Started on the Right…
Too often, the ERP conversation focuses too much on high failure rates and lofty, but vague promises re: AI and automation, or the hidden power locked inside existing data sets. These tried-and-true bullet points strike the perfect balance between fear and possibility – aka they’re great for selling massively expensive enterprise software. The problem is,…
Project management is a business. As in any business, to survive, there is a constant need to add new goods and services to reach a larger number of customers, to drive sales. There are project management courses and schools. Degrees can be earned in project management at many universities and through various project management groups.…
The greenhouse grower market continues to expand rapidly while supply chain costs continue to rise. But there is continued pressure to adopt modern grower technology. Given these trends, growers have to become more efficient in their operations. Manual processes supported by spreadsheets and entry-level accounting systems can work to a certain extent. But as the…
In part 1 of our customizations post, Customizations: Why, When and What to Look For we discussed how to research customization alternatives, secure and manage executive project support and stay within your company’s capabilities. Sometimes, after researching all customization alternatives, you might find that none are sufficient to meet your needs. At this point, a…
Cannabis growers and producers rely on entry-level accounting systems (like QuickBooks) and spreadsheets to run their complying with state regulations. Whether it’s entering data into a state-mandated system—like Metrc or BioTrack—or reacting to auditors who drop in for a surprise visit, there’s a lot of scrambling to manually compile all the data from the financials,…
Commercial HVAC companies have always managed a dizzying array of moving parts: inventory and assets, warranties and SLAs, service fleets and subcontractors – plus a long roster of customers with complex projects and a whole lot of cash on the line. In 2023, the “basic facts” of commercial HVAC remain the same. However, a lot…
Medical device suppliers face a staggering set of challenges. Supply chain disruptions, high-stakes regulatory requirements, complex equipment and parts, market volatility. The list goes on. Companies are responding by embracing technologies that help them not only tackle existing challenges, but get ahead of future ones. They’re looking for ways to optimize the resources they already…