Field service, when distilled down to the basics, is all about effective asset management. Broadly speaking, this is a business model built around making sure customers get the most from business-critical assets. And, as a result, ensure that customers stick with your company for the long haul. Field service asset management also bleeds into other…
The emergence of generative AI is proving just how quickly technology can evolve. With each new tool or advancement, our collective technological landscape takes an exponential leap forward. How might this impact how companies develop an effective data strategy? The acceleration of technology is fueled by data. Without data, things like ChatGPT wouldn’t exist. Data…
Implementing effective change management can be the difference between surviving and thriving for organizations. Change management is a crucial component of any organization. When change is managed correctly, you can experience the adoption of new processes, technology, and systems that propel a business forward. But there are a few myths about organizational change floating around…
Mobility has always been a big deal for field service providers. Across the board, field orgs rely on their remote workforce to generate value for the business and its customers, as well as differentiate themselves from competitors. Historically, that meant competing on expertise, price, or turnaround times. But, in 2023, that’s not enough. These days,…
Ransomware threats are everywhere. A comprehensive ransomware strategy is necessary for all business leaders to protect their organization from cyberattacks. There are the perennial threats like phishing and credential theft, which, while extremely easy to prevent with basic cyber hygiene, remain the source of roughly 98% of ransomware attacks – in 2022. Then, you’ve got…
“Connected field service,” as a concept, has been around for a while. Per Google’s first few pages of rankings, it’s been a “thing” at least since 2018. Only recently has connected FS started gaining mainstream traction — among legacy field providers and the disruptive new entrants hoping to stake a claim on incumbent market share.…
Microsoft Power Platform enables you to quickly automate data analysis so you can make decisions to drive your business and digitally transform your workflows. The solution comprises four main products (Power BI, Power Apps, Power Automate, and Power Virtual Agents) along with Microsoft Dataverse, AI Builder, and Power Pages. With the Power Platform 2023 Release…
In our fast-paced, ever-evolving world, finding harmony between cutting-edge tech and the human element is crucial for businesses seeking to grow and excel. This article explores the significance of preserving the human element in an automated world. Keep reading to discover the advantages, potential pitfalls, and tactics for skillfully blending human emotional intelligence and creativity…
Too often, the ERP conversation focuses too much on high failure rates and lofty, but vague promises re: AI and automation, or the hidden power locked inside existing data sets. These tried-and-true bullet points strike the perfect balance between fear and possibility – aka they’re great for selling massively expensive enterprise software. The problem is,…
As a field service company, you understand the importance of having a workforce that can work effectively on the go. But how do you ensure your mobile workforce operates at its maximum potential? A mobile workforce can include a few types of workers. For example, it can be a remote workforce operating in the field,…