As digital technologies continue to reshape industries, one thing is becoming increasingly clear: process automation is no longer a luxury — it’s an essential. Between the dispatching and invoicing, manual processes and emergency service calls, poor visibility and communication challenges, field service ops often create a challenging environment for both field techs and their office-bound…
Supply chain visibility (SCV) offers a clear, end-to-end view of the entire supply chain – and the many different systems, stakeholders, processes, and variables with any connection to that chain. Having that big-picture view enables orgs to ID and fix process inefficiencies and tackle vulnerabilities like stockouts or fulfillment issues before they turn into bigger…
It’s no coincidence that Microsoft Azure is the cloud service that 95% of Fortune 500 companies, including Walmart, FedEx, American Airlines, and AT&T, trust for their cloud and hybrid solutions. What is Azure? The Azure cloud platform has more than 200 products and cloud services designed to help you bring new solutions to life—to solve…
Field service management (FSM) is already a tech-driven affair. That’s been the case for years. Most business leaders understand that their ability to harness real-time data, AI, and automation will determine whether they survive the year — or thrive for decades to come. But — the field service industry is in the midst of another…
From Slack chats and Google Docs to Amazon, Netflix, and Uber Eats (or car), most of us rely on a whole roster of familiar cloud apps and services to run our personal and professional lives. In other words, we’re living in an era where “cloud” has become this “boring” digital default. So, even if you…
Field service, when distilled down to the basics, is all about effective asset management. Broadly speaking, this is a business model built around making sure customers get the most from business-critical assets. And, as a result, ensure that customers stick with your company for the long haul. Field service asset management also bleeds into other…
The emergence of generative AI is proving just how quickly technology can evolve. With each new tool or advancement, our collective technological landscape takes an exponential leap forward. How might this impact how companies develop an effective data strategy? The acceleration of technology is fueled by data. Without data, things like ChatGPT wouldn’t exist. Data…
Implementing effective change management can be the difference between surviving and thriving for organizations. Change management is a crucial component of any organization. When change is managed correctly, you can experience the adoption of new processes, technology, and systems that propel a business forward. But there are a few myths about organizational change floating around…
Mobility has always been a big deal for field service providers. Across the board, field orgs rely on their remote workforce to generate value for the business and its customers, as well as differentiate themselves from competitors. Historically, that meant competing on expertise, price, or turnaround times. But, in 2023, that’s not enough. These days,…
Ransomware threats are everywhere. A comprehensive ransomware strategy is necessary for all business leaders to protect their organization from cyberattacks. There are the perennial threats like phishing and credential theft, which, while extremely easy to prevent with basic cyber hygiene, remain the source of roughly 98% of ransomware attacks – in 2022. Then, you’ve got…