“Connected field service,” as a concept, has been around for a while. Per Google’s first few pages of rankings, it’s been a “thing” at least since 2018. Only recently has connected FS started gaining mainstream traction — among legacy field providers and the disruptive new entrants hoping to stake a claim on incumbent market share.…
Microsoft Power Platform enables you to quickly automate data analysis so you can make decisions to drive your business and digitally transform your workflows. The solution comprises four main products (Power BI, Power Apps, Power Automate, and Power Virtual Agents) along with Microsoft Dataverse, AI Builder, and Power Pages. With the Power Platform 2023 Release…
In our fast-paced, ever-evolving world, finding harmony between cutting-edge tech and the human element is crucial for businesses seeking to grow and excel. This article explores the significance of preserving the human element in an automated world. Keep reading to discover the advantages, potential pitfalls, and tactics for skillfully blending human emotional intelligence and creativity…
Too often, the ERP conversation focuses too much on high failure rates and lofty, but vague promises re: AI and automation, or the hidden power locked inside existing data sets. These tried-and-true bullet points strike the perfect balance between fear and possibility – aka they’re great for selling massively expensive enterprise software. The problem is,…
As a field service company, you understand the importance of having a workforce that can work effectively on the go. But how do you ensure your mobile workforce operates at its maximum potential? A mobile workforce can include a few types of workers. For example, it can be a remote workforce operating in the field,…
Field service management software delivers a ton of benefits to service-based orgs. It can lower operational costs, reduce resolution time, and streamline scheduling and dispatching. FSM tools provide in-context support to field techs and easy, on-demand access to valuable resources like service histories, customer records, training docs, and even a direct line to veteran experts…
Many field service providers choose to stick with a reactive approach to business. And there certainly is enough work for them to find out there. But you must have a proactive mindset and business strategy to move your business forward. Proactive field service businesses anticipate their customers’ needs and emphasize preventative maintenance. If they do…
It never fails. Technicians are calling out sick, customers are calling in with same-day requests, and then your field service company’s biggest customer calls in with an urgent problem at their most remote satellite location. You don’t have a choice. You have to dispatch someone immediately. Every field service provider has encountered some variation of…
Supply chain management (SCM) is a big deal. After all, a well-managed supply chain enables you to maintain a competitive advantage, tackle complex challenges, and capture new opportunities. It’s also an expansive, complex strategy spanning everything from procurement and shipping to manufacturing, inventory, and supplier relations. In this article, we’ll explain what SCM is, why…
For patients, home healthcare services are, well, regular healthcare services – delivered in a different (read: more convenient) way. For providers, venturing into the field means taking on way more than most businesses – either in the healthcare space or more traditional field services orgs – are prepared to handle. That means, you’re juggling all…