Customers are accustomed to integration at every level. Virtual home assistants connect everything from refrigerators and thermostats to your customers’ phones. They fully expect a smooth technology experience when making purchases from you, including accurate inventory, correct pricing, and up-to-date product information. If that doesn’t happen, your sales and your bottom line will suffer. If…
Customer expectations are changing faster than at any other time in history. COVID, new mobile technology, and underlying social trends affecting how we work all play a role in what field service customers want today. Their experience with your employees and the service you offer can make or break your company’s future. Field service providers…
On the surface, an ERP and a CRM system might look like they have a lot in common. Both are data repositories that provide a single source of truth for the entire business. Both are used to streamline operations and improve the customer experience. And – both play a central role in optimizing revenue. But…
ERP or Enterprise Resource Planning software unifies and stores data from the entire organization — finance, manufacturing, HR, commerce, and the supply chain — from a single platform. That enterprise-wide connection allows data to flow freely between departments, locations, and individuals, allowing users to easily analyze and interpret all of that valuable information they’re sitting on.…
The modern ERP system is often described as the “central nervous system” of the enterprise or the “foundation for digital transformation.” And for good reason. See, ERPs offer a single platform for integrating data and processes across the entire business. And – it’s that particular quality, unity, that sets it apart from other IT investments,…
ERPs belong to a rare class of “OG enterprise software.” They date back to the 1960s, (AKA: ancient history for tech), yet somehow, in 2023, they’re still the most important software in the stack. Like any industry veteran, the ERP stays relevant by continuously evolving alongside economic conditions, customer expectations, and the latest tech. Post-COVID,…
Infrastructure as Code, (IaC), is the process of provisioning resources in data centers (normally in the cloud) through scripts (machine-readable files); rather than using interactive configuration tools. IaC is important for organizations because it drives a prescriptive approach into systems deployment, with repeatable, consistent outcomes. With IaC, DevOps teams can work together with a unified…
It doesn’t matter how big, small, or impactful the proposed change, getting stakeholders on-board will always be the first major hurdle you face in your transformation journey. Now, the problem is, change is something that people tend to fear and actively avoid. Unless you can put employees at ease and prove your “big idea” is…
If you want employees to drive outcomes, you have to show them exactly how to make that happen – using real-world insights to embed change into daily operations and prevent employees from backsliding into old habits. When training is limited to hypothetical scenarios, employees miss critical opportunities to solve problems and drive meaningful improvements. That…
In this blog series, and the accompanying eBook, The Future of Commercial Field Service Companies, we’ve been highlighting how technology can help field service companies attract and retain qualified employees, elevate the customer experience, increase worker efficiency, and boost profitability. In this final installment of blog series, we touch on what we think may be…