Look, it’s no secret that Enterprise Resource Planning (ERP) now plays a crucial role in any business – regardless of size, sector, or industry. An ERP’s primary goal is to provide a foundation for running a business. It represents the precursor for all digital transformation efforts, enables organizations to drive strategic change, and provides the…
FieldEdge and Dynamics 365 Field Service are both FSM solutions. They both help providers optimize field operations, streamline processes, and stretch limited resources. Both have roots dating back to decades-old software and have seen their fair share of changes. Despite the surface similarities, the two platforms ended up in two very different ecosystems. FieldEdge vs…
In an era defined by technological innovation, Artificial Intelligence (AI) stands out as a transformative force across industries. It’s not just about automating tasks anymore; AI is about enabling machines to understand, learn, and make decisions, much like humans. This paradigm shift holds profound implications for field service organizations, where optimizing operations, enhancing customer experiences,…
In this article, we’ll break down the Professional Services industry and explain where it is right now and what that means for you. Professional services cover various company types, including consulting, architecture and engineering, software publishing, IT services, marketing, etc. They all focus on providing specialized services rather than selling products. For example, accountants help…
Implementing real-time data analysis into your field services operations gives you immediate visibility into valuable data on what’s going on at customer sites and with internal resources. This information allows you to resolve issues faster while allocating resources efficiently to control your field services costs. Even more importantly, you can unleash the skills of your…
While there’s a ton of overlap in terms of IT requirements, hybrid environments are way more complicated than their fully-remote counterparts. According to EY, hybrid work has major implications on network design. It’s not just about moving business operations into the cloud, then deciding how many working hours should be spent in the office vs.…
Microsoft Dynamics 365 Field Service is a powerful Field Service Management solution designed to transform field service operations. Part of Microsoft’s composable cloud-based Dynamics platform, D365 Field Service blends cutting-edge tech like AI, AR, and the IoT with FSM staples such as scheduling, resource management, and inventory control. The idea is, users have everything they…
Big picture, the Power Platform enhances org-wide productivity by streamlining data management, improving data accessibility, and facilitating collaboration. But its benefits cut in many directions. Power Platform solutions help professional developers work faster. It also enables their non-technical colleagues to become more self-reliant. Both groups can use the Power Platform to automate tasks, solve customer…
Modern cloud ERPs house everything from core financials, valuable IP, and sensitive data, to the collaboration apps, customer records, and email accounts employees use every day. Having that unified system in place is a prerequisite for any kind of digital transformation. You’ll need an org-wide data ecosystem and deep integration across your entire network to…
Where Dynamics 365 Finance & Operations tackles, well, finance and operations, Dynamics 365 Customer Engagement, or D365 CE, extends the core platform – bringing that same data-driven precision and baked-in AI to all “people-centric” parts of the business. D365 CE is a collection of interoperable data management and CRM apps used to manage customer relationships,…