For patients, home healthcare services are, well, regular healthcare services – delivered in a different (read: more convenient) way. For providers, venturing into the field means taking on way more than most businesses – either in the healthcare space or more traditional field services orgs – are prepared to handle. That means, you’re juggling all…
Historically, discrete manufacturing companies focused mainly on making and selling products and equipment — with minimal effort or consideration re: what happens after the big sale. Manufacturers have always shouldered some responsibility to honor warranties, support 3rd-party technicians and service providers, and investigate recalls. But — these “post-sale interactions” were largely about meeting compliance requirements…
You manage operations for a distributor company, and you want to help operate more efficiently. But you’re not sure just how bad the situation is. Maybe it’s better than you think? You’re also not sure of the data you need to evaluate the situation. That’s where distributor scorecards generated from a business intelligence platform come…
COLUMBUS, OHIO MARCH 1, 2023 — Velosio, a technology partner specializing in cloud software solutions for midmarket companies, today announced an industry-leading 96% client retention for its Microsoft clients, unprecedented for the marketplace. Employee reviews of the company were also 96% positive, which is exciting for such a high-growth company. With over 30 years of…
The modern ERP system is often described as the “central nervous system” of the enterprise or the “foundation for digital transformation.” And for good reason. See, ERPs offer a single platform for integrating data and processes across the entire business. And – it’s that particular quality, unity, that sets it apart from other IT investments,…
If you have multiple silos of customer data—Excel spreadsheets, a marketing database, an e-commerce website, and an accounting system—it’s difficult to get a 360-degree view of customers. You spend endless hours trying to identify buying habits so you can target customer segments with specific messaging. Think about the time you spend in a day, a…
It doesn’t matter how big, small, or impactful the proposed change, getting stakeholders on-board will always be the first major hurdle you face in your transformation journey. Now, the problem is, change is something that people tend to fear and actively avoid. Unless you can put employees at ease and prove your “big idea” is…
In this blog series, and the accompanying eBook, The Future of Commercial Field Service Companies, we’ve been highlighting how technology can help field service companies attract and retain qualified employees, elevate the customer experience, increase worker efficiency, and boost profitability. In this final installment of blog series, we touch on what we think may be…
Carolyn Norton 00:11 Hello, happy campers. This is your host, Carolyn Norton. And in our last episode, we cover how to get back on track after you survive a big disaster. A lucky few can come out ahead after such an event. But how can organizations become proactive instead of reactive? Joining us today on…
Velosio today, October 31, 2022 announced leadership changes to support strategic growth goals, including appointment of industry leader Bob Knott as chief executive officer and Joe Longo as executive co-chairman of the board.