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Technology Service Providers

Top 6 Benefits of using Microsoft Dynamics 365 Business Central with Progressus for Technology Service Providers

For technology service providers, customer churn is a top challenge as we move towards 2024. According to Gartner, through 2025, technology service providers must adapt to changing buyers and buying conditions driven by transformed organizations and technology buyers within them. Business-driven and line of business (LOB)-resident technology buyers will drive more purchases, hastening moves to…

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Columbia Machine Replaces Outdated CRM with Microsoft Dynamics Customer Engagement

Revolutionizing Client Engagement: Columbia Machine’s Journey from Outdated CRM to Cutting-Edge Solutions

Background Founded in 1937 in Vancouver, Washington, Columbia Machine, Inc., is a worldwide leader in the design, manufacturing, and support of equipment for a variety of industries. Primary business units include Batching and Mixing Solutions, Concrete Products Equipment Solutions, Production Equipment Molds, Mechanical Palletizing Machines and Robotic Palletizing Solutions. Columbia Machine is one of the…

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Intuit Field Service Management vs. Dynamics 365 Field Service

Intuit Field Service Management vs. Dynamics 365 Field Service

Let’s be clear, Intuit Field Service Management (IFSM) and Dynamics 365 Field Service aren’t even competing in the same arena. Both FSM platforms know their audience and play to their respective crowds.  So, why bother doing a product comparison in the first place? Honestly, a lot of it comes down to a small, but crucial…

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Building a Resilient Supply Chain

Strategies for Building a Resilient Supply Chain

Challenges like materials shortages, volatile economic conditions, and rising customer demand, have made it harder than ever for supply chain orgs to anticipate and meet demand. And — natural disasters, geopolitical turmoil, and other unexpected disruptions have only underscored the fragility of supply chains. Then there’s the fact that any disruption in one part of…

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Effective Parts Inventory Management for Field Service Companies

Effective Parts Inventory Management for Field Service Companies

Effective parts inventory management is crucial for field service companies as it plays a vital role in ensuring timely repairs, minimizing equipment downtime, and enhancing customer satisfaction. By maintaining an organized and optimized parts inventory, companies can allocate resources efficiently, control costs, and meet service level agreements. In this blog, we will explore the benefits…

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Resource Management for field service

Effective Resource Management: Maximizing Efficiency and Customer Satisfaction

Managing resources for Field Service is crucial for a company’s efficiency, customer satisfaction, and financial success. By effectively managing personnel, equipment, and materials, organizations can optimize resource utilization, reduce costs, minimize waste, and improve service delivery. Importance of Effective Resource Management Effective resource management brings numerous benefits to a company: Optimal Resource Utilization: By ensuring…

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Two colleagues collaborating at a computer

Inventory Management Software for Field Service Providers

Unlike retailers, manufacturers, and distributors that deal exclusively in physical inventory, most field providers run on a service-based model, where expertise, relationships, and hands-on support create the most value for the business.  As such, you might assume that inventory management software is a secondary concern for more “traditional” field service companies. While that line of…

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warehouse interior- warehouse management system

5 Steps for Distributors to Keep On-Hand Inventory Data Accurate

Maintaining accurate warehouse inventory and providing visibility across the company sets the stage for distributors to meet customer expectations. Knowing what’s in stock and available to sell allows the sales team to take orders with the confidence that they can be fulfilled on time. And the procurement team can compare real-time inventory availability to the…