Microsoft Dynamics 365 Customer Engagement
What is Microsoft Dynamics 365 Customer Engagement?Â
Personalized Customer Relationships at ScaleÂ
Microsoft Dynamics 365 Customer Engagement is a comprehensive CRM solution that helps organizations manage every aspect of customer interactions. From sales to service, marketing to field service, it empowers teams to deliver exceptional customer experiences, streamline processes, and improve operational efficiency.
What Dynamics 365 Customer Engagement Can Do For YouÂ
Business leaders today face numerous challenges when it comes to maintaining customer loyalty and staying competitive. Siloed data, inefficient processes, and fragmented communication often lead to poor customer experiences, reduced revenue, and missed opportunities. Microsoft Dynamics 365 Customer Engagement consolidates your customer data, provides actionable insights, and automates workflows, allowing your teams to focus on what really matters—building lasting customer relationships.Â
Create Seamless Experiences
Reach across departments with connected processes that allow you to triage leads, automate transfer to sellers, and empower others with strategic customer insights.
Read About Creating Seamless Experiences with Dynamics 365 Customer Engagement
Make Informed Decisions
AI-powered reporting and analysis tools provide decision makers with the data that helps them track marketing performance and make smart, effective decisions.
Read About Making Informed Decisions with Dynamics 365 Customer Engagement
Win Customers Faster
Design end-to-end journeys that increase engagement, target the right audience with the right messaging, nurture leads and accounts, and win new customers faster.
Read About Winning Customers Faster with Dynamics 365 Customer Engagement
Real-Time Customer Data
Encourage customer action by sending reminders and repeating messages until a qualifying event or activity occurs.
Read About Using Real-Time Customer Data with Dynamics 365 Customer Engagement
One-on-One Experiences
Easily begin new customer journeys without developing code. Create holistic journeys based on real-time data changes across any Dynamics 365 app.
Read About One-on-One Customer Experiences with Dynamics 365 Customer Engagement
Simplify the Journey
Create compelling one-on-one experiences through digital channels and interactions across marketing, sales, and service. Engage with customers when they want and on their preferred channel using AI-driven recommendations.
Read About Simplifying the Customer Journey with Dynamics 365 Customer Engagement
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Unify Your Sales, Marketing, and Service Teams with Dynamics 365 Customer Engagement
Microsoft Dynamics 365 Customer Engagement (CE) is a powerful, easy-to-use cloud-based Customer Relationship Management (CRM) platform that elevates the customer experience at each stage of the customer journey. It consists of several discrete applications which deliver powerful functionality and generate sustainable value to your organization, your teams, and your customers.Â
Velosio will help you explore each of the applications and determine the best fit for your organization and its teams.Â
Dynamics 365 Sales helps you build strong relationships, utilize insights, and close deals faster. The platform’s scalability and customization adapt to unique business needs, making it a catalyst for growth, streamlining sales, and fostering competitive agility.Â
Dynamics 365 Customer ServiceÂ
Dynamics 365 Customer Service ensures your business can offer the best possible customer service through personalization and optimization. By offering omnichannel support, customers can engage with businesses on their terms, making interactions seamless and convenient. Â
Dynamics 365 Customer InsightsÂ
Dynamics 365 Customer Insights empowers organizations to deliver exceptional customer experiences through personalized customer journeys across sales, marketing, and service teams. Â
Microsoft Dynamics 365 Field Service empowers your service organization to elevate its field service operations — improving customer satisfaction, first-time fix rates, and resource productivity through advanced scheduling, resource optimization, and mobile enablement.Â
Why Choose Velosio as Your Microsoft Partner?Â
Velosio is among the largest and most recognized Microsoft Dynamics partners. Many years as a recognized leader in ERP, CRM, Cloud productivity, and business intelligence solutions has repeatedly landed Velosio in the top 1% of Microsoft Dynamics Partners worldwide.Â
By partnering with Velosio you can ensure:
Industry Expertise
Velosio’s seasoned advisors specialize in midmarket companies, ensuring tailored solutions that address specific industry needs. This gives us a unique edge in the ability to provide insights and strategies that drive real results.
Cloud Applications Leadership
As a leading cloud applications partner, Velosio empowers businesses to leverage cloud technology effectively. Whether it’s Dynamics 365, Azure, or Office 365, Velosio guides clients toward competitive advantages.
Transformative Solutions
Velosio’s deployment models swiftly guide clients to the right solution, helping them maximize their technology investments. From ERP to CRM, Velosio ensures that businesses stay ahead in today’s dynamic market.
Your Success is Our Focus
You won’t find a partner with people more passionate about making their clients into heroes. Velosio attracts the most experienced consultants and technologists around who go beyond implementation. Our team is dedicated to helping you unlock the full potential of Dynamics 365 Customer Engagement.
Our Latest Recognitions
Whether you’re curious about our software solutions, services, or support, we’re ready to answer all your questions.
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Dynamics 365 Customer Engagement Pricing
Microsoft Dynamics 365 Customer Engagement pricing is typically based on a per-user, per-month model. Pricing varies depending on the specific applications or modules that are part of the Customer Engagement suite (Sales, Customer Insights, Customer Service, Field Service, etc.).
For more detailed pricing and to customize your cost estimates, speak with one of our experts here at Velosio.
Dynamics 365 Customer Engagement Frequently Asked Questions
Can I integrate Dynamics 365 Customer Engagement with other Microsoft products?
Is Dynamics 365 Customer Engagement customizable?
What if I want to add additional Microsoft solutions?
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